Proposing Strategies to Obtain Customer Satisfaction in the Interaction Between Customer Performance and production Performance as a Competitive Advantage,a TQM Approach

Document Type : Research Paper

Authors

1 M.A., Department of Executive Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran (Correspondence Officer)

2 Assistant Professor, Department of Industrial Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran

Abstract

Proposing Strategies to Obtain Customer Satisfaction in the Interaction Between Customer Performance and production Performance as a Competitive Advantage,a TQM Approach

Keywords